Shipping policy

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Shipping Policy

At Loraya, we are committed to delivering your orders in a timely and reliable manner across the European Union.

1. Shipping Destinations

We currently offer shipping to all member countries of the European Union.

2. Order Processing Time

All orders are processed within 1 to 3 business days (Monday to Friday, excluding public holidays).
Orders are not processed or shipped on weekends or holidays.

3. Delivery Time

Estimated delivery times within the European Union are 5 to 10 business days from the date of shipment.
Please note that delivery times are estimates and may vary depending on the destination country and logistical factors.

4. Shipping Costs

Shipping fees are calculated at checkout based on the delivery location.
From time to time, we may offer promotional free shipping on selected orders.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing a tracking number, allowing you to monitor the progress of your shipment.

6. Delays and Liability

While we strive to meet all delivery estimates, we are not responsible for delays caused by shipping carriers, customs clearance processes, or other external factors beyond our control.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information.
We cannot be held liable for orders delivered to incorrect or incomplete addresses provided at checkout.

8. Contact Information

For any questions regarding shipping or your order, please contact us at:

lorayasavcontact@gmail.com

Thank you for choosing Loraya.